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> FAQ | Technical support

 

 

XDCC Catcher Pro needs to be activated since version 2.2, because of anti-piracy protection. Activation is only required the first time you start XDCC Catcher Pro on a PC or when you change your hardware config. The Activation server can be offline for a short period of time. Please go to this page to see the online status of the Activation server. Please note that this status is not real-time. If the page says the Activation server is online, please disable all (Windows XP SP2) firewalls, anti-virus software, etcetera (temporarily) and try again. If you still can't activate, please send a message to Technical support, so we can activate your XDCC Catcher Pro install manually.

 

 

The process is not automated, so it could last some hours before you receive your registration confirmation. If you can't find your registration confirmation, please check your junk mail folder. If you've not received your registration details after 24 hours, please send a message to qpayments {at} xdcccatcher.com (replace {at} by @).

 

 

Some network and channel admins don't want XDCC Catcher clients, because of an increase in bandwidth. Therefore we've provided instructions to ban all XDCC Catcher Basic clients from their networks and channels. Please buy XDCC Catcher Pro to connect to almost any network and join almost any channel. Please note that we strongly condemn all transfers of illegal, copyrighted and/or unethical content.

 

 

Please follow the update instructions from your registration confirmation (the message we sent you shortly after your payment, including your registration details: Name and Key). You should just (re)download the XDCC Catcher Pro 2.x setup package (link included in your registration confirmation): this package can be used as update and new install.

 

 

Three ways are available to add networks to your network list:

  • Manually add networks, servers and channels

  • Use SERVed Lite to build a network list

  • Use results of XDCC search engines

All these ways are explained in the XDCC Catcher Pro manual (included in XDCC Catcher Pro setup package) and in the XDCC Catcher Basic quick start (included in XDCC Catcher Basic setup package). To download the quick start separately from the setup package, please click here to get the English version or here to get the Dutch version (in PDF).